What’s the story behind Design Shifu?
Design Shifu is a US-based company that started in 2018. We are a brand that is run by women. Our founder’s vision is driven by her enthusiasm for cultural diversity. As someone who belongs to a marginal cultural space, she wants to create a work-culture that becomes a space for all. She wants to build the Design Shifu community around this diversity, team, and clientele alike. At Design Shifu, women have taken key positions to turn an idea into a successful business venture. We believe that the empathy and warmth with which women communicate are unparalleled and this is where Design Shifu gets its human touch. Design Shifu focuses on serving its clients through creatively crafted designs with quick turnaround time and 24/7 customer support for all their queries.
Starting from Arkansas in the United States with a handful of clients, we gradually grew and started getting clients from other states in the US. Our business gained momentum and our client base eventually expanded to other countries and continents like Canada, Europe, Asia, and Australia. We also partner with early startups, SMEs and agencies
Today we have a diverse team based out of different continents, that is always available for our clients. The management team is based in the US and the operations team is spread across Asia.
What’s the future for your company?
We are looking to grow and expand our company in the US as well as globally so that we can keep providing designs to our clients on a much larger scale. We want to experience the same rainbow of cultures, the diversity, and the ethnicity that we experience within our team with our clients from different regions of the world as well. We want to keep serving our clients with more services at reasonable rates and give them the best customer experience that we can.
Why is design important?
Design is important because it is a language in itself, it is an effective form of communication. We believe that great designs put the ‘art’ in ‘articulate’. We are passionate about the way designs become an expression of a brand and how design has the power to represent an idea.
Why do customers typically subscribe to your service?
Customers typically subscribe to us because, in a competitive market, Design Shifu offers unlimited designs and unlimited revisions at a flat monthly fee. We promise and deliver quality with quick turnaround time. We are not only prompt with regard to the delivery of design requests but are also quick to take action on the feedback our clients give us.
What does unlimited really mean?
Unlimited is a term that can mean different things for different people. For us, however, it does not have a definite meaning. Our designers aka Shifu’s are well equipped to deliver up to 26 creatives a month, provided that the client has been as clear as possible with the brief and their expectations from us. The client can add unlimited requests to their dashboard and our designers will work on one active request at a time and will pick up the next request in the queue. The more information we know the easier it is for us to create the design. This way, what unlimited really means for us, actually depends on the client.
Design Shifu is the one-stop-shop for a wide variety of design requirements at a flat monthly fee. With Design Shifu you can avoid the unpredictability and the limitations of working with a freelancer or a freelance agency. Don’t hesitate to approach us with as many revisions as you want, and we will be happy to help.
How does Design Shifu compare to hiring a freelancer or an agency?
Working with freelancers comes with its own set of issues. With Design Shifu, you can get your designs within the turnaround time of 24 to 48 hours without any extra charges for revisions unlike the unpredictable pricing and turnaround time of freelancers.
With Design Shifu you don’t have to hunt down freelancers from ten different freelance websites and waste your time introducing your brand, and your vision to each new designer over and over again. In case you are not satisfied with the design created for you, we will assign you another one of our designers until the design matches your expectations. You don’t have to brief the new designer again as we already know you through our dashboard. You are also risk-free with us, you can choose to disengage within 14 days of your subscription and receive a full refund.
Design Shifu is a cost-effective solution as compared to design agencies that charge exuberant rates. Design agencies usually mandate long-term commitment by way of fixed-term contracts, which is not the case with us.
How do I manage requests? Any details I should include?
Design Shifu provides a client dashboard through which the client can easily collaborate with us and submit their requests. To guide you through the process and answer all your questions you can contact us via call, through live chat, or email us at firstname.lastname@example.org and someone will get in touch with you over a call.
The more detailed you make your design request by including all the information required, the easier it is for us to create a design that will best meet your expectations. You can include details such as the sizes and proportions in which you want your design, the quality or the pixels that you’re looking for, the inspiration links or reference links for the design, the text copy that will go on the image, the platform it will be used for, a list of do’s and don'ts, etc. The more information we have, the better and faster we serve you.
Can I invite team members to collaborate in making design requests?
As we have recently seen an increase in the client requirements for this feature, we are working on incorporating it as soon as we can.
Can you integrate into our clients' workflow?
We are looking to update our services to incorporate this feature as soon as we can.
Who owns the creative work? Do you work on multiple brands?
Our client 100% owns the creative work. Once the client approves the request, Design Shifu delivers the designs in the client’s preferred file format, such as editable Adobe +, JPG, PNG, PDF along with the editable source file so that they can freely modify it as they prefer. We respect the privacy of our clients and do not disclose any information that they wish to keep confidentia
Yes, we do work on multiple brands.
What software do you use? Our company uses Sketch, Illustrator, Photoshop, etc, can you use that?
We use Adobe Illustrator, Photoshop, and InDesign to create designs, and we provide our clients with the source files for the same.
What can/can't you design?
We design logos, digital graphics, online ads, direct mail pieces, event graphics, standees, social media posts, flyers design, banners design, blog post graphics, brochures design, T-shirt print designs.
If you’re looking for custom branding, video editing, animations, CAD, 3D work or programming then our service probably isn’t right for you, as it is a time-consuming task to create them. Our brand is more focused on a client’s daily design needs rather than complex designing projects as such.
How can the pricing be so low?
Design Shifu is a one-stop-shop for a lot of brands for their daily design requirements.
Design Shifu’s inflow of design requests revolves around the 24-48 hour time frame within which we promise to deliver, which is why we focus on small and clear graphic design requests. Our teams that are based in the US and Asia are constantly focused on working round the clock for designs and revisions that come in through our client dashboards. In order to serve our clients' needs faster, we have decided to not undertake tasks such as branding, website design, etc that hinder faster delivery.
What is the turnaround time?
Design Shifu is committed to a turnaround time of 24 to 48 hours. This, however, also depends on which plan a client chooses.
The Pay Per Request $29 plan, allows the client to have 1 active design request and a 48 hour turnaround time, with 2 revisions. With the monthly $99 plan, the client can have 1 active design request daily, 5 design requests, and 2 revisions with unlimited brands and a 48 hour turnaround time. The Unlimited plan for $299 allows the client to get unlimited requests, unlimited brands, and unlimited revisions, with a 24 hour turnaround time, for which their daily design requests can range from 1 to 5.
It is important to note that this also depends on the complexity of a design request. We focus on the requests one-at-a-time to deliver with utmost quality and only commence working on a new request once the previous request has been completed to your satisfaction. Remember, the more detailed the design request the quicker and easier it is for us to understand your expectations.
Can I work with a single designer on your team that I end up liking? Or what if I don't like the service?
Our team of managers assigns handpicked designers that they deem to be the best fit for your project on the basis of your requirements. However, if you are not satisfied with the work that is being delivered, we are happy to assign you another designer who can give your request another shot.
If you are still not satisfied with the service, let us know within 14 days of your subscription and we will provide you a full refund.
What if I have an urgent request? Or a one-off design request?
All our plans promise a 24 to 48 hour turnaround time. However, if you still have the urgency for a design request, you can write to us at email@example.com or your account manager, and we will try to do the best to go out of our way to meet your requirements.
We also have a Pay Per Request Plan for $29 for your urgent requests, that allows you to have one design request and 2 revisions with a turnaround time of 48 hours.
What design from your team have you recently seen that made you think this is great and why?
Custom illustrations are a product that companies and design agencies charge a lot of money for. Design Shifu includes custom illustrations in our $299 plan for the same 24 to 48 hour turnaround time as any other design, and we are incredibly proud of it. We think it is great that our team of designers is equipped to handle tasks like custom illustrations and deliver them with great quality although they are comparatively difficult and time-consuming to create.