Working as a freelance customer service representative allows you to gain expertise in various industries and work with diverse clients. It will enable people with different skill levels to excel in freelancing and enjoy working from anywhere worldwide.
Are you still wondering how to start? Below are the five best websites to help you find freelance customer service jobs.
1. Upwork
The global freelancing site Upwork connects businesses and clients with freelancers, allowing them to work together on various projects. The platform will enable freelancers to find work as writers, graphic designers, programmers, marketing associates, customer service representatives, to mention a few.
With a menu of jobs available, Upwork offers customer service representatives the opportunity to find roles relevant to their skills and preferences. Likewise, the platform provides a secure payment system and open communication, making it a trustworthy marketplace for freelancers and clients.
2. Freelancer.com
Freelancer.com is a trailblazer freelance website and an incredible platform for customer service specialists seeking job opportunities. Businesses and individuals can sign up either as freelancers or business owners. Signing up as a freelancer requires filling out a short registration form. Provide detailed information, including your skills, educational background, and work experience.
The competitive bidding system on the platform empowers freelancers to establish their rates and discuss terms. This provides them flexibility and control in managing client engagements. Moreover, its secure payment system and milestone tracking guarantee dependable compensation.
3. Workana
Workana is a platform for clients who need to hire freelancers from various areas to grow their businesses. There are two ways for freelancers to get hired by a client. It can be a fixed-price project wherein a budget is set for the entire project. Freelancers may opt for an hourly project, where they work repeatedly for as many hours as needed and get paid by the hour.
To find work or project, an aspiring freelance customer service representative must follow these steps:
- Find projects that match your skills
- Send your proposal
- Boost your customer service career
- Get paid on time.
Freelancers may use the Workana App for Android to keep in touch with their clients.
4. Indeed
Indeed is a popular site with over 350 million unique visitors every month. The platform strives to focus on job seekers, allowing them to post resumes, search for jobs, and research companies. Indeed, it connects millions of people to new opportunities every day.
If you are seeking opportunities in the field of customer service, Indeed posts hundreds of freelance customer service jobs on its website.
5. PeoplePerHour
PeoplePerHour is a freelance job platform that connects clients with freelancers offering various services. Like Upwork, PeoplePerHour allows freelancers to showcase their skills and expertise. Meanwhile, clients can browse profiles to find suitable candidates for their projects.
PeoplePerHour covers various services, including writing, graphic design, programming, marketing, administrative support, customer service, and more.
Here’s how PeoplePerHour works:
- Job Posting. Clients post job listings detailing their project requirements, budget, and specifications.
- Freelancer Proposals. Freelancers interested in the project submit proposals, highlighting their skills and relevant experience.
- Client Selection. Clients review submissions and freelancer profiles to choose the most suitable candidate for their project.
- Work Collaboration. Once selected, clients and freelancers collaborate on the platform to work on the project, with communication tools and file sharing available.
- Payment Processing. PeoplePerHour provides a secure payment system for clients to pay for the services, and freelancers receive compensation for their work.
- Feedback and Ratings. Clients and freelancers can leave feedback and ratings for each other, contributing to the overall reputation of individuals on the platform.
What Does a Customer Service Representative Do?
A customer service representative (CSR) acts as a liaison, provides product or service information, answers queries, and resolves issues that customers might encounter.
A good CSR is genuinely excited to assist customers. They are patient, empathetic, and passionately vocal. They understand the value of communication skills. Problem-solving also comes naturally to CSRs.
Below are the common roles and responsibilities of a customer service representative.
- Manage large amounts of incoming phone calls.
- Generate sales leads
- Determine and evaluate needs to achieve satisfaction.
- Forge strong relationships and trust with customer accounts through open and interactive communication.
- Provide clients with accurate and complete information using the right methods/tools.
- Meet team sales targets and call handling quota.
- Handle customer complaints and offer appropriate solutions and alternatives on time.
- Keep records of customer interactions, processed customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
What are the Skills Required to Become a Freelance Customer Representative?
An aspiring freelance customer representative must possess the following skills and other requirements:
- Proven client service representative or customer support experience or
- experience
- Track record of over-achieving quota
- Strong contact-handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Keen attention to details
- At least a high school diploma
Average Salary of a Freelance Customer Service Representative
According to Glassdoor, the estimated pay for a freelance customer service representative is $18 per hour.
Freelancing Websites are Just One Way to Find a Job
Exploring freelancing websites is one of the many ways to find work. There are numerous approaches to seeking new job opportunities. For example, you can create a portfolio website to display your work and entice prospective clients. Look for examples online and start building your portfolio website. Alternatively, you can read our website design guide for insights on pricing factors, packages, and how to budget for your website.
