Baton
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All-in-one tool for managing the key phase of customer journey.
Company information
About
Baton (a.k.a. HelloBaton) is a New York–based SaaS platform designed for B2B software teams to seamlessly manage post‑sale implementation and customer onboarding. It empowers professional services, CS, and implementation teams by standardizing workflows, automating hand-offs and reminders, integrating client collaboration, and offering real-time visibility—ultimately speeding up delivery, reducing burnout, and enhancing customer outcomes
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Features
- Project templates
- Workflow automation
- Timed reminders and nudges
- Client‑facing collaboration tools
- Real‑time task and milestone visibility
- Integrations (e.g., Salesforce, Jira)
- Reporting and analytics dashboards
- Resource library (blogs, e‑books, webinars)
- Native forms for data collection
- Automated hand‑offs between team members
Pros
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ServiceScore
Baton (a.k.a. HelloBaton) is a New York–based SaaS platform designed for B2B software teams to seamlessly manage post‑sale implementation and customer onboarding. It empowers professional services, CS, and implementation teams by standardizing workflows, automating hand-offs and reminders, integrating client collaboration, and offering real-time visibility—ultimately speeding up delivery, reducing burnout, and enhancing customer outcomes
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Baton
Pricing tiers
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- We do our best to make sure the Service List database is accurate. Although changes do happen, you can always visit their website for the latest information.
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