Intercom

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The best AI Agent and AI-first Customer Service Platform

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Company information

Founded by
Eoghan McCabe, Des Traynor
Founder(s) unavailable
Located in
San Francisco, CA
Location unavailable
Year founded
2011
Year unavailable
Company size
501
-
1000
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About

Intercom

Intercom is a customer communication platform that combines live chat, messaging, automation, and customer support tools to help businesses deliver personalized, real-time customer experiences at scale. Its core features include live chat, shared inbox, help center, chatbots, proactive messaging, product tours, customer data platform, and integrations with other business tools. Intercom is designed for customer support teams, sales teams, and product managers at startups, SaaS companies, and enterprises, helping them engage customers, resolve issues faster, and drive customer satisfaction and retention. Learn more at intercom.com.

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Features

  • AI-Powered Chatbot (Fin)
  • Shared Team Inbox
  • Live Chat and Messaging
  • Automated Workflows
  • Customizable Help Center
  • Product Tours
  • Conversation Routing and SLAs
  • Multilingual Support
  • Analytics and Reporting Dashboards
  • Third-Party App Integrations

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    Social links

    @FreshworksInc
    @freshworks-inc
    @FreshworksInc

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    Pricing tiers

    We do our best to make sure the Service List database is accurate. Although changes do happen, you can always visit their website for the latest information.

    View pricing page  ↗View pricing page  ↗

    Fin AI Agent

    $0.99/resolution

    • Set up in under an hour
    • Answers via email, chat, SMS, and social
    • Learns from your support content instantly
    • Customizable tone and answer length
    • Transfers to agents directly in Inbox

    Essential

    $29/mo

    • Fin AI Agent • $0.99 per resolution
    • Messenger
    • Shared inbox and ticketing system
    • Pre-built reports
    • Public help center

    Advanced

    $85/mo

    • Every Essential feature, plus:
    • Multiple team inboxes
    • Workflows automation builder
    • Round robin assignment
    • Private and multilingual help center
    • Includes 20 free Lite seats

    Expert

    $132/mo

    • Every Advanced feature, plus:
    • SSO & identity management
    • HIPAA support
    • Service level agreements (SLAs)
    • Multibrand messenger / he

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