ServiceNow

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The ServiceNow AI Platform for business transformation

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Company information

Founded by
Bill McDermott
Founder(s) unavailable
Located in
Santa Clara, CA
Location unavailable
Year founded
2019
Year unavailable
Company size
5001
-
10000
Unavailable

About

ServiceNow

ServiceNow is a cloud-based enterprise platform designed to streamline and automate digital workflows across various business functions, including IT, HR, customer service, and operations. Its core offerings encompass IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD), and Security Operations (SecOps). The platform leverages artificial intelligence through its Now Assist suite and autonomous AI agents to enhance productivity and accelerate issue resolution. With tools like App Engine for low-code/no-code application development, Integration Hub for seamless connectivity, and Performance Analytics for real-time insights, ServiceNow empowers organizations to optimize processes, improve service delivery, and drive digital transformation. For more information, visit servicenow.com.

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Features

  • AI-powered workflow automation across IT, HR, customer service, and operations
  • Now Assist suite with generative AI and autonomous agents
  • Low-code/no-code application development via App Engine and Flow Designer
  • IT Service Management (ITSM) including incident, problem, and change management
  • Customer Service Management (CSM) with self-service portals and case tracking
  • Human Resources Service Delivery (HRSD) for employee lifecycle management
  • Security Operations (SecOps) for threat detection and response
  • Integration Hub for connecting external systems and data sources
  • Performance Analytics for real-time dashboards and reporting
  • MyNow personalized workspace with AI-guided recommendations
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