Unthread

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Not rated
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0
reviews)
Starts at
$
75/m

Unthread is a Slack-native inbox for customer success teams

AI Chat
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Best Value
Editor's Choice
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Company information

Founded by
Tom Bachant
Founder(s) unavailable
Located in
New York, NY
Location unavailable
Year founded
2023
Year unavailable
Company size
2
-
10
Unavailable

About

Unthread

Unthread is an AI-powered customer support tool that helps businesses streamline their workflow and improve customer satisfaction. It integrates seamlessly with Slack, turning support requests into organized tickets and automating responses. Unthread also offers features like shared email inbox, knowledgebase integration, and conversation tagging, making it an all-in-one solution for customer support.

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Features

  • CRM Sync
  • Helpdesk integration
  • Task manager integration
  • Triage channels
  • Kanban ticket view
  • Analytics
  • On-call rotations
  • Auto-responses
  • Multi-channel broadcasts

Pros

Cons

Social links

@unthreadio
@unthreadio

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Unthread

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Pricing tiers

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Basic

$75

  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox access
  • Slack broadcasts
  • Basic integrations & API access
  • Dedicated support Slack channel
  • Up to 500 conversations per month
  • Includes 10 free connected channels
  • $10/mo per 10 channels after that

Pro

$125

  • Everything in Basic
  • Unlimited conversations
  • Multiple email inboxes
  • In-app live chat
  • Knowledgebase sync
  • Automatic conversation tagging
  • NPS & CSAT surveys
  • Webhook API access
  • CRM integrations
  • Includes 10 free connected channels
  • $10/mo per 10 channels after that

Growth

Contact Sales

  • Custom integrations
  • Mass email broadcasts
  • Single sign-on
  • HRIS integration
  • Dedicated account rep

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