Zendesk

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Starts at
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19

Deliver beautifully simple service with Zendesk AI Agents

AI Agent
Top Rated
Best Value
Editor's Choice
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Company information

Founded by
Mikkel Svane, Morten Primdahl, Alexander Aghassipour
Founder(s) unavailable
Located in
San Francisco, CA
Location unavailable
Year founded
2007
Year unavailable
Company size
5001
-
10000
Unavailable

About

Zendesk

Zendesk is a customer service and engagement platform that offers tools for support ticketing, messaging, help center management, live chat, analytics, and automation, all integrated to streamline customer interactions. Its core features include omnichannel support, workflow automation, AI-powered bots, knowledge base management, and customer insights reporting. Zendesk is designed for businesses of all sizes across various industries, helping teams deliver better customer experiences, resolve issues faster, and improve overall service efficiency. Learn more at zendesk.com.

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Features

  • Ticketing System
  • Multi-Channel Support
  • Self-Service Knowledge Base
  • Live Chat and Messaging
  • Automation and Workflows
  • Analytics and Dashboards
  • AI-Powered Bots
  • CRM Integration
  • Mobile App
  • Customizable Agent Workspace

    • Pros

    Cons

    Social links

    @zendesk
    @zendesk
    @zendesk
    @zendesk

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    Zendesk

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    Pricing tiers

    We do our best to make sure the Service List database is accurate. Although changes do happen, you can always visit their website for the latest information.

    View pricing page  ↗View pricing page  ↗

    Support Team

    $19/mo

    • Ticketing system
    • Email
    • Contact form and Web Widget
    • Facebook and X
    • Unified Agent Workspace across channels*
    • Customer details and conversation history
    • Predefined responses with macros
    • Custom business rules with triggers and automations
    • Prebuilt analytic dashboards
    • Prebuilt apps and integrations
    • On-demand trainings and best practices
    • Online support from the Zendesk team

    Suite Team

    $55/mo

    • Support Team, plus
    • AI agentsFeatured
    • Customer and internal knowledge base
    • Google Analytics for help center
    • Messaging with live chat capabilities
    • Proactive messaging to customers
    • Social messaging including Instagram, WhatsApp, Slack, and more
    • Phone support with call routing
    • Automated phone ticket creation
    • Voicemail and call recording
    • Text messaging**

    Suite Professional

    $115/mo

    • Suite Team, plus
    • Live and custom analytics
    • Skills-based routing
    • Side conversations
    • Customer satisfaction ratings & surveys
    • Service level agreements (SLA)
    • View and comment-only access with Light agents
    • Multiple ticket forms
    • Customer self-service portal
    • Business hours
    • Interactive voice response (IVR, phone trees)
    • HIPAA enabled
    • Data location options
    • Multilingual support and content

    Suite Enterprise

    Contact Sales

    • Suite Professional, plus
    • Sandbox
    • Custom agent roles
    • Content blocks
    • Audit logs
    • Approval workflows
    • Dynamic, contextual workspaces
    • Extended queue size and wait times
    • Up to 300 help centers
    • Ticket queues to avoid agents cherry-picking
    • Business rules analysis
    • Visual data alerts

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