Glassix
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From AI to Hi, all your business conversations are in one place
Company information
About
Glassix is an AI-powered customer support platform that combines omnichannel ticketing and chatbot solutions. It streamlines customer interactions across various channels, including WhatsApp, Apple Messages for Business, social media, email, and SMS, into a unified inbox. With features like AI-powered suggested replies, automatic tagging, one-click conversation summaries, and generative AI chatbots, Glassix empowers teams to provide efficient and personalized support while reducing manual effort. Its user-friendly drag-and-drop chatbot builder and templates make it easy to automate responses and create customized workflows. Glassix is ideal for businesses of all sizes looking to enhance customer satisfaction and drive efficiency in their customer support operations.
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Features
- Unified inbox
- Conversation routing engine
- Cross-channel continuity
- Customer conversation history
- Rich media sharing
- Visual chatbot builder
- Cross-channel chatbot flows
- Real-time agent takeover
- AI-powered chatbots
- Social media engagement
Pros
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Glassix is an AI-powered customer support platform that combines omnichannel ticketing and chatbot solutions. It streamlines customer interactions across various channels, including WhatsApp, Apple Messages for Business, social media, email, and SMS, into a unified inbox. With features like AI-powered suggested replies, automatic tagging, one-click conversation summaries, and generative AI chatbots, Glassix empowers teams to provide efficient and personalized support while reducing manual effort. Its user-friendly drag-and-drop chatbot builder and templates make it easy to automate responses and create customized workflows. Glassix is ideal for businesses of all sizes looking to enhance customer satisfaction and drive efficiency in their customer support operations.
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Pricing tiers
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View pricing page ↗View pricing page ↗Starter
$49
- 1 user
- Customer communication platform
- Email, chat, social messaging, and more
- Online help center & documentation
- Standard bots & automation
- Standard reporting & real-time dashboard
- User mobile app
- Online digital support (Sun – Fri)
Growth
$130
- 2 users
- Everything in Starter and:
- Advanced chatbots
- Advanced reporting & real-time dashboard
- Digital surveys (limited)
- Enhanced security features
- AI Capabilities (Add on)
- Rest API access (limited)
Enterprise
Contact Sales
- Everything in Growth and:
- Premium support access
- Complete Conversational AI suite
- Enterprise-grade security features
- Enhanced AI Capabilities (Add on)
- Advanced & Automated reporting & analytics dashboard + BI
- Rest API access (unlimited)
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