Sprout Social
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A powerful solution for social media management
Company information
About
Sprout Social is a global leader in social media management and analytics software. Sprout’s intuitive platform puts powerful social data into the hands of more than 30,000 brands so they can deliver smarter, faster business impact. With a full suite of social media management solutions, Sprout offers comprehensive publishing and engagement functionality, customer care, advocacy, and AI-powered business intelligence.
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Features
- Manage social media
- Gather intelligence
- Personalize customer care
- Drive more sales
- Amplify brand awareness
Pros
Cons
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ServiceScore
Sprout Social is a global leader in social media management and analytics software. Sprout’s intuitive platform puts powerful social data into the hands of more than 30,000 brands so they can deliver smarter, faster business impact. With a full suite of social media management solutions, Sprout offers comprehensive publishing and engagement functionality, customer care, advocacy, and AI-powered business intelligence.
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Sprout Social
Pricing tiers
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View pricing page ↗View pricing page ↗Standard
$249
Includes:
- 5 social profiles
- All-in-one social inbox
- Publish, schedule, draft and queue posts
- Social content calendar
- Review management
- Profiles, keywords and locations monitoring
- Tasking and social CRM tools
- Group, profile and post-level reporting
- Paid promotion tools to boost Facebook posts
- Suggestions by AI Assist
- iOS and Android mobile apps
Professional
$399
Includes all Standard features, plus:
- Unlimited social profiles
- Competitive reports for Instagram, Facebook and Twitter
- Message tagging
- Custom workflows for multiple approvers and steps
- Scheduling for optimal send times
- Response rate and time analysis reports
- Trend analysis for Twitter keywords and hashtags
- Paid social reporting for Facebook, Instagram, Twitter and LinkedIn
- Helpdesk, CRM and Social Commerce integrations
Advanced
$499
Includes all Professional features, plus:
- Message Spike Alerts for increased message activity
- Enhance by AI Assist
- Digital asset and content library
- Chatbots with automation tools
- Sentiment in the Smart Inbox and Reviews
- Saved replies
- Inbox rule builder for automated actions
- Automated link tracking
- CSAT and NPS surveys
- External approvals
Enterprise
Contact Sales
Includes all Advanced features, plus:
- Tailored implementation and onboarding to get teams up and running quickly
- Premier Success consulting services
- 24/5 prioritized customer support
Customize further with our premium add-ons, including:
- Social Listening to uncover emerging trends, brand influencers and competitive intel
- Premium Analytics to measure success across all social channels
- Employee Advocacy solutions to amplify your brand’s organic reach
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